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DES Star Ratings on the rise

Apr 10

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10/04/2014 2:43 PM  RssIcon

Interwork is proud to be recognised by our stakeholders for the quality and effectiveness of our services. This was again validated in February by the Disability Employment Services (DES) Star Ratings and the awarding of a new Disability Management Service (DMS) contract in Western Victoria. Read on to find out more about our recent Star Ratings.

Disability Management Services (DMS)
Interwork’s DMS contract in the South East Employment Service Area (ESA) continued to perform at a very high level in the six month performance period to 31 December 2013, recording an improvement of Two Star Percentage points on its outstanding Five Star Rating.

The sustained high level of performance achieved by this contract was recognised in the awarding of additional DMS business in the Western Districts Victoria, with Interwork commencing business in Portland and Hamilton Victoria in early March 2014 during the recent DMS Business Reallocation process.

Employment Support Service (ESS)
Three of Interwork’s seven ESS contracts recorded a Three Star Rating; three recorded a Four Star Rating and one recorded a Five Star Rating as at 31 December 2013. These results represent an improvement from the period ended 30 June 2013, and demonstrate a strong performance across all ESAs within both the Adelaide and SA Country Labour Market Regions.

At a contract level, strong performance improvement relevant to the national average was recorded for the Western Adelaide, Port Lincoln and North Country ESAs during Performance Period Seven.

The strong performance of the Hindmarsh site (Four Star Rating) was a significant contributor to Interwork’s Western Adelaide contract high level performance.

The South East ESS contract continues to achieve excellent results and maintained a Five Star Rating as at 31 December 2013. A high performance level was also maintained for Interwork’s Riverland (Four Star Rating) contract in the period 30 June 2013 to 31 December 2013.

To find out more about our commitment to providing quality service, contact us on 1800 851 262.

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